Refund policy

At Soumya Studio, every artwork is created, selected, and packed with great care. We hope that each piece brings joy and meaning to your space.

As artworks and art prints are delicate and may be made specifically for each order, we generally do not accept returns or offer refunds once an order has been placed and delivered.

However, we understand that genuine issues can sometimes occur. We are committed to reviewing such cases fairly.

Eligibility for Replacement or Refund

A replacement or refund may be considered in the following circumstances:

1. Damaged Artwork

If your artwork or art print arrives damaged during transit, please contact us within 48 hours of delivery.

To help us review your request, please share:

Clear photographs or videos of the damaged product
Photographs of the outer and inner packaging
Your order number and contact details

Please keep the original packaging until the issue has been resolved.

2. Missing Item

If you receive an incorrect item or an item is missing from your order, please contact us within 24 hours of delivery. We will review the issue and work towards an appropriate resolution.

Each request will be reviewed on a case-by-case basis. Depending on the nature of the issue, we may offer a replacement, repair, store credit, or refund where appropriate.

Please Note

Minor variations in colour may occur due to differences in screen displays and lighting. Such variations do not qualify as a defect.
Original artworks are handmade and may include natural variations in brushstrokes, texture, and detailing. These characteristics are part of the uniqueness of handmade art.
Returns or refunds will not be accepted simply due to a change of mind, personal preference, or if the artwork does not match the buyer's existing décor.
We cannot accept returns for artworks that have been used, altered, damaged after delivery, or returned without prior approval.
Customised, personalised, or commissioned artworks are not eligible for return or refund, except in cases where the product arrives damaged or an error has occurred on our part.

How to Raise a Concern

If you experience a genuine issue with your order, please contact us at thesoumyastudio@gmail.com within the applicable time period mentioned above.

Please include your order number, a description of the issue, and relevant photographs or videos.

We will review your request and respond as soon as possible.

Refund Processing

If a refund is approved, it will be processed through the original method of payment, wherever possible. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.